• Technical information

    Vision impaired users 

    Minimum computer requirements 

    AUSkey 

    How to update your browser version 

    Cookies and JavaScript 

    Technical troubleshooting 

    Minimum computer requirements

    The following minimum computer requirements apply to Windows or Macintosh operating systems. The portal has not been tested with either Linux or any other operating system.

    AUSkey

    To view the systems requirements for AUSkey, including supported operating systems and browsers, refer to Auskey compatibility on the ABR website.

    You will need to downloadAUSkey software before installing your AUSkey.

    How to update your browser version

    Download the latest browser versions by following the links below:

    Cookies and JavaScript

    How to check your browser version  

    To use the portal, we recommend enabling both ‘Cookies’ and ‘JavaScript’ on your browser. If they are disabled, the portal may not function correctly.

    How to check your browser settings  

    To check whether your browser settings are set correctly, refer to the links in the following table:

    Browser  

    To view Cookies and JavaScript settings   

    Internet Explorer

    Note: You may also add the Tax Agent Portal (tap.ato.gov.au) or BAS Agent Portal (basp.ato.gov.au) to your list of trusted sites.  

    Firefox

     

    Safari

     

    Technical troubleshooting

    If you are experiencing technical problems, the information below may help you resolve them.

    Problem    

    Possible reason    

    Solution    

    When you select continue from the welcome page of the portal, nothing happens.

    Your browsers cache is full.

    Empty the cache.

    For more information about clearing your cache, refer to the support pages for your browser software.

    Error: Page not found.

    You need 128-bit encryption to enter the portal.

    We recommend you update your browser version.

    Refer to how to update your browser version.

    ‘Java Error’ message displayed or you are taken unexpectedly out of a page.

    Your personal computer has an old browser installed, which does not support JavaScript.

    Upgrade to the latest version of your browser.

    Refer to how to update your browser version.

    JavaScript is disabled on your browser. This error may only occur on specific pages within the portal that use JavaScript.

    Enable JavaScript on your browser. This will usually be an option under ‘user preferences’.
    Instructions on enabling JavaScript should be found in your browser's help facility.

    ‘404 –Not found’ error message is displayed.

    Your company's internet firewall does not allow JavaScript. This error may only occur on specific pages within the portal that use JavaScript.

    This is not usually a problem if you connect to the internet via an Internet Service Provider (ISP). However, if you are accessing the internet using your corporate internet connection, talk to your information technology area.

    JavaScript is disabled on your browser. This error may only occur on specific pages within the portal that use JavaScript.

    Enable JavaScript on your browser. This will usually be an option under ‘User Preferences’.
    Instructions on enabling JavaScript should be found in your browser's help facility.

    Missing pages or system overload. This error usually occurs immediately when you try to open a page.

    Record the URL of the page you are trying to open. Then phone us on 1300 139 373.

    Your ISP either does not have the https port enabled or has altered it via a proxy server; therefore, your internet connection failed after selecting a menu option and you have not been able to progress to the next screen.

    You will need to call your ISP and check with them if they have https enabled, and get advice from them about the solution to this problem. Your ISP may instruct you to change your default port number to allow https to work.

    ‘500’ error message is displayed.

    Internet congestion. This error usually occurs after your browser has timed-out after several seconds.

    Try again later.

     


Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

Copyright

© Australian Taxation Office for the Commonwealth of Australia

You are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products).