• How do I remove a client?

    Before you remove a client from your client list other information needs to be removed and updated. Updating the client information with the last known contact details you have should prevent us contacting you unnecessarily.

    From the Client details screen you can review and update the:

    • business address
    • email address
    • contact details and phone number.

    Postal address 

    • Update the postal address as detailed at Step 3.

    See also:





    Enter the client’s TFN or ABN in the TFN/ABN box in the ‘Your clients’ section on the Home page.

    Select ‘Authorisation summary’ from the ‘Select a client view’ dropdown box.

    Select Search.

    The Authorisation summary screen will be displayed.


    Select the Select all on this page button.

    Select the Remove client button.

    The Authorisation – confirm postal address screen will be displayed.


    Choose the Correct, Unknown, or Update radio button.

    Select Next.

    If you have chosen Correct or Unknown, the ‘Authorise transaction’ screen will be displayed.

    If you have chosen the Update radio button, the Authorisation – update postal address screen will be displayed.


    On the Authorisation – update postal address screen, complete the new postal address details.

    Select Next.

    The ‘Authorise transaction’ screen will be displayed.

Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.


© Australian Taxation Office for the Commonwealth of Australia

You are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products).