• Refund requests - error explanations and advice

    This screen provides explanations and advice about errors received when using the Refund request function in the Tax Agent and BAS Agent Portals.

    Refund request for less than 50 cents 

    Outstanding activity statement 

    Processing in progress for this account 

    No financial institution account details 

    Incorrect financial institution account details 

    Electronic funds transfer failure  

    Account queries 

    Refund request for less than 50 cents

    To submit a refund request for less than 50 cents, send us a message using the Refund and remissions subject in portal Mail.

    Refund requests for amounts less than 50 cents cannot be submitted using the Refund request function on the portal. Back to top 

    Outstanding activity statement

    The refund request cannot be submitted because there are outstanding activity statements for this account. A list of outstanding activity statements is available by selecting Activity statements from the left menu. All lodgments must be up to date before any further refund request is submitted.

    For more information, refer to Prepare and lodge activity statement Back to top 

     Processing in progress for this account

    The refund request cannot be submitted because processing is in progress for this account.

    A refund request cannot be submitted until processing has been completed. Back to top 

    No financial institution account details

    The refund request cannot be submitted because we have no financial institution account details for this account.

    To refund any available credit amount, financial institution account details must be recorded on the account.

    To update financial institution details, select Client details from the left menu. For more information, refer to Add and/or update financial institution details. Back to top 

    Incorrect financial institution account details

    The refund request cannot be submitted because the financial institution account details that we have for this account are incorrect, or the account has been closed.

    To update financial institution details, select Client details from the left menu. For more information, refer to Add and/or update financial institution details. Back to top 

    Electronic funds transfer failure

    The financial institution account details that we have recorded for this account are incorrect or the account has been closed.

    To update financial institution details online, select Client details from the left menu.  For more information, refer to Add and/or update financial institution details. 

    Once you have provided the financial institution account details to us, you will need to resubmit the refund request. 

    Account queries

    If you would like more information about an account or refund, you can send a message via portal Mail.

    Back to top

Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

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