• BAS Agent Portal mail topic list

    These topics and corresponding subjects are available in portal mail.

    Activity statements  

    Debt and lodgment  

    General questions/problems/help  

    GST  

    Pay as you go 

    Refunds/remissions  

    Registrations  

    Statement requests/account details  

    Activity statements 

    • How do I complete my activity statement?
    • Agent assessed deferral
    • ATO assessed deferral
    • Payment arrangement request
    • Penalty or interest calculation
    • Refund for activity statement
    • Remission of failure to lodge on time penalty
    • Remission of general interest charge
    • Remission of non-electronic notification or non-electronic payment penalty
    • Statement of account – activity statement
    • Status of BAS refund (where >14 days since BAS was lodged)
    • Substantiation for activity statement refund
    • Cancellation of FTL penalty (safe harbour)
    • Debit or nil balance query

    Debt and lodgment 

    • Agent assessed deferral
    • ATO assessed deferral
    • Debit or nil balance query
    • Lodgment program assistance
    • Payment arrangement request
    • Penalty or interest calculation
    • Remission of failure to lodge on time penalty
    • Remission of general interest charge
    • Taxable Payments Annual Report

    General questions/problems/help 

    • Review of decision for deferrals from BAS agents

    GST 

    • Agent assessed deferral
    • ATO assessed deferral
    • Charities, religious institutions, non-profit entities
    • Deferral of GST on importations (DGST)
    • Education courses
    • Eligibility for GST registration, instalments or cancellation
    • Export, import or online trading of goods and services
    • Financial supplies or Insurance
    • Food, entertainment and SAM (simplified accounting method)
    • Government grant or funding , taxes, fees, charges
    • Health and medical product or service
    • How do I complete my activity statement?
    • Land or property transaction (including retirement villages)
    • Motor vehicles or Luxury car tax
    • Other sales, purchases or and tax invoice enquiry
    • Time limits on refunds or activity statement amendment

    Pay as you go

    • Instalments - Change PAYG instalment cycle
    • Instalments - Change instalment rate
    • Instalments - Explanation of instalment rate
    • Instalments - Other instalment queries
    • Withholding - Cycle change request - withholding amount less than $1 Million
    • Withholding - Cycle change request - withholding amount more than $1 Million
    • Withholding - ATO cycle change letter received - request to remain on current cycle

    Refunds/remissions 

    • ATO pay interest on an early payment – request
    • Client overpayment/double payment
    • Financial hardship refunds
    • Penalty or interest calculation
    • Refund tax withheld
    • Remission of failure to lodge on time penalty
    • Remission of general interest charge
    • Remission of non-electronic notification or non-electronic payment penalty
    • Returned refunds

    Registrations 

    • Bank account details update request
    • If the online process for updating contact details has not met your requirements
    • If the online process for updating name and address details has not met your requirements
    • If the online process for updating other registration details has not met your requirements
    • WET, FTC, LCT Registration

    Statement requests/account details 

    • Debit or nil balance query
    • Payment arrangement request
    • Penalty or interest calculation
    • Remission of failure to lodge on time penalty
    • Remission of general interest charge
    • Statement of account – activity statement – credit balance

Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

Copyright

© Australian Taxation Office for the Commonwealth of Australia

You are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products).