technical information for visually impaired users, refer to Vision
the system requirements for AUSkey, including supported operating systems and
browsers, refer to Technical specifications on the ABR
need to download AUSkey software before installing
Download the latest browser versions by following the links below:
please refer to the following links:
are experiencing technical problems, the information below may assist you.
reason – your browser cache is full. To solve this, empty the cache. For
more useful information about clearing your cache, refer to your operating
system provider's support pages.
reason – you need 128-bit encryption to enter the portal.
this, we recommend you update your browser version – refer to How to update your
reason – your personal computer has an old browser installed that does not
this, upgrade to the latest version of your browser – refer to How to update your
reason – your company's internet firewall does not allow Java scripts. This
not usually a problem if you connect to the internet via an Internet Service
Provider (ISP). However, if you are accessing the internet using your corporate
internet connection, talk to your information technology area.
reason – missing pages or system overload. This error usually occurs
immediately when you try to open a page.
this, record the URL of the page you are trying to open. Then contact the ATO
on 1300 139 373 between 7.00am and midnight AEST weekdays (except
national public holidays).
reason – your ISP either does not have the https port enabled or has
altered it via a proxy server. Therefore, your internet connection failed after
selecting a menu option and you cannot go to the next screen.
this, call your ISP to check if they have https enabled and get advice from
them on the solution to this problem (your ISP may instruct you to change your
default port number to allow https to work).
reason – internet congestion. This error usually occurs after your browser
has timed-out after several seconds.
this, try again later.
We are committed to providing you with advice and guidance you
can rely on, so we make every effort to ensure that what we give
you is correct.
If you follow our advice or guidance and it turns out to be
incorrect, or it is misleading and you make a mistake as a
result, we will take that into account when determining what
action, if any, we should take.
Some of the advice and guidance on this website applies to a
specific financial year. This is clearly marked. Make sure you
have the information for the right year before making decisions
based on that information.
If you feel that our advice and guidance does not fully cover
your circumstances, or you are unsure how it applies to you,
contact us or seek professional advice.
© Australian Taxation Office for the Commonwealth of Australia
You are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products).