• Technical information

    Find out about technical information for online services:

    Compatibility and accessibility

    myGov

    You should be able to use myGov with most popular browsers, operating systems and devices.

    JavaScript is required for myGov to work correctly. Ensure that JavaScript is enabled on your browser.

    For more information, see Accessibility

    Auskey

    AUSkey has been tested against a range of common operating systems and browsers. Although previous versions of browsers may work, it is recommended that you use the most recent version.

    Microsoft Edge browsers, Chrome Operating System and most Android and Apple mobile devices are not compatible with AUSkey. To use AUSkey, you may need to download a browser extension.

    For more information, see AUSkey compatibility

    Business Portal

    You can use common operating systems and browsers to access the Business Portal. Although previous versions of browsers may work, it is recommended that you use the most recent version.

    Microsoft Edge browsers, Chrome Operating System and most Android and Apple mobile devices are not compatible with AUSkey. To use AUSkey, you may need to download a browser extension.

    For more information, see AUSkey compatibility

    Authentication errors when logging in or lodging

    To access the Business Portal, you can authenticate with your myGov password (if you have set up Manage ABN Connections) or with your AUSkey.

    myGov

    If you are attempting to access the portal and can see the myGov option, but can't see your AUSkey details, follow the steps below:

    For more information, see Setting up AUSkey troubleshooting

    If you don't want to use your myGov password to access the portal, you can de-select the 'always use myGov option'. To do this, you will need to make sure that:

    • your browser settings are set to automatically delete cookies and internet files on exit
    • your internet browser settings 'Temporary Internet files' and 'cookies' are checked, but 'Favourites' is unchecked.

    For more information, see Help for Manage ABN Connections

    Auskey

    If you are using an AUSkey to access our services and you're having difficulties, see Setting up AUSkey troubleshooting

    Business Portal

    Vision impaired users

    We recommend you use Jaws for Windows 8.0 (or later) to access the portal. Magnification software applications such as Magic version 9.0 (or later) and Zoomtext version 8.12 (or later) should also work effectively.

    If you have any problems using the portal with these tools, phone us on 1300 139 373.

    Adjusting your screen display settings

    The portal has been designed to display appropriately using a screen resolution of 800 × 600. To change the screen resolution in Windows:

    • select the Windows Start button
    • go to Settings and select Control Panel in the menu
    • if you have Windows XP, select Appearance and Themes, then select the Display icon. For other operating systems, select the Display icon
    • select the Settings tab
    • adjust the screen resolution bar until the pointer shows 800 × 600 pixels
    • if you have Windows XP, select OK. For other operating systems, select OK twice. The display settings will adjust and then choose to accept the changed settings.

    The standard font used on this site is Arial at 10pt size (medium). If you would like to change the display font and/or font size, you can modify the font settings in your browser options/preferences.

    If you modify your settings, you will also need to ensure you set your browser to ignore font styles and sizes specified on web pages.

    How to update your browser version

    Download the latest browser versions using the links below:

    Cookies and JavaScript

    To use the portal, we recommend that your browser has both ‘Cookies’ and ‘JavaScript’ enabled. If they are disabled, the portal may not function correctly.

    How to check browser settings

    To check whether your browser settings are correct for Cookies and JavaScript, refer to the following links:

    Internet Explorer
    Firefox
    Safari

    Note: You may also add the Business Portal to your list of trusted sites: https://bp.ato.gov.au/

    Technical troubleshooting

    If you are experiencing technical problems, the following information may assist you.

    Problem: When you select Continue from the 'Welcome' page of the portal, nothing happens.

    Possible reason – your browser cache is full. To solve this, empty the cache. For more information about clearing your cache, refer to your operating system provider's support pages.

    Problem: Error: Page not found

    Possible reason – you need 128-bit encryption to enter the portal.

    To solve this, we recommend you update your browser version – refer to How to update your browser version.

    Problem: ‘Java Error’ message displayed or you are taken unexpectedly out of a page

    Possible reason – your personal computer has an old browser installed that does not support JavaScript.

    To solve this, upgrade to the latest version of your browser – refer to How to update your browser version.

    Possible reason – JavaScript is disabled on your browser. This error may only occur on specific pages within the portal that use JavaScript.

    To solve this, enable JavaScript on your browser – refer to Cookies and JavaScript.

    Problem: ‘404 –Not found’ error message is displayed

    Possible reason – your company's internet firewall does not allow Java scripts. This error may only occur on specific pages within the portal that use JavaScript.

    This is not usually a problem if you connect to the internet via an Internet Service Provider (ISP). However, if you are accessing the internet using your corporate internet connection, talk to your information technology area.

    Possible reason – JavaScript is disabled on your browser. This error may only occur on specific pages within the portal that use JavaScript.

    To solve this, enable JavaScript on your browser. This is usually an option under User Preferences. Instructions on enabling JavaScript should be in your browser's help facility.

    Possible reason – missing pages or system overload. This error usually occurs immediately when you try to open a page.

    Possible reason – your ISP either does not have the https port enabled or has altered it via a proxy server. Therefore, your internet connection failed after selecting a menu option and you cannot go to the next screen.

    To solve this, call your ISP to check if they have https enabled and get advice from them on the solution to this problem (your ISP may instruct you to change your default port number to allow https to work).

    Problem: ‘500’ error message is displayed

    Possible reason – internet congestion. This error usually occurs after your browser has timed-out after several seconds.

    To solve this, try again later.

    Help

    For further assistance with using our online services, contact us.


Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

Copyright

© Australian Taxation Office for the Commonwealth of Australia

You are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products).