• Technical information

     

    For technical information for visually impaired users, refer to Vision impaired users. 

    Minimum computer requirements

    The following information lists the minimum computer requirements using Windows or Macintosh. The portal has not been tested with Linux or with any other operating system. 

    Windows PC

    • Pentium 200 
    • internet connection using a 28.8K modem or better 
    • 1024 x 768 screen resolution/256 colour 

    Mac

    • any Mac capable of running OSX (10.2.8) or better 
    • internet connection using a 28.8K modem or better 
    • 1024 x 768 screen resolution/256 colour 

    AUSkey

    To view the system requirements for AUSkey, including supported operating systems and browsers, refer to Technical specifications on the ABR website. 

    You will need to download AUSkey software before installing your AUSkey. 

    How to update your browser version

    Download the latest browser versions by following the links below: 

     Cookies and JavaScript

    To use the portal, we recommend that your browser has both ‘Cookies’ and ‘JavaScript’ enabled. If they are disabled, the portal may not function correctly.  

     How to check browser settings

    To check whether your browser settings are set correctly for Cookies and JavaScript, please refer to the following links: 

       Firefox 

        Safari 

    Technical troubleshooting

    If you are experiencing technical problems, the information below may assist you. 

    Problem: When you select Continue from the 'Welcome' page of the portal, nothing happens.

     Possible reason – your browser cache is full. To solve this, empty the cache. For more useful information about clearing your cache, refer to your operating system provider's support pages. 

    Problem: Error: Page not found

     Possible reason – you need 128-bit encryption to enter the portal. 

    To solve this, we recommend you update your browser version – refer to How to update your browser version. 

    Problem: ‘Java Error’ message displayed or you are taken unexpectedly out of a page

     Possible reason – your personal computer has an old browser installed that does not support JavaScript.  

    To solve this, upgrade to the latest version of your browser – refer to How to update your browser version.  

     Possible reason – JavaScript is disabled on your browser. This error may only occur on specific pages within the portal that use JavaScript.  

    To solve this, enable JavaScript on your browser – refer to Cookies and JavaScript. 

    Problem: ‘404 –Not found’ error message is displayed

     Possible reason – your company's internet firewall does not allow Java scripts. This error may only occur on specific pages within the portal that use JavaScript. 

    This is not usually a problem if you connect to the internet via an Internet Service Provider (ISP). However, if you are accessing the internet using your corporate internet connection, talk to your information technology area. 

     Possible reason – JavaScript is disabled on your browser. This error may only occur on specific pages within the portal that use JavaScript. 

    To solve this, enable JavaScript on your browser. This is usually an option under ‘User Preferences’. Instructions on enabling JavaScript should be in your browser's help facility.  

     Possible reason – missing pages or system overload. This error usually occurs immediately when you try to open a page. 

    To solve this, record the URL of the page you are trying to open. Then contact the ATO on 1300 139 373 between 7.00am and midnight AEST weekdays (except national public holidays).  

     Possible reason – your ISP either does not have the https port enabled or has altered it via a proxy server. Therefore, your internet connection failed after selecting a menu option and you cannot go to the next screen. 

    To solve this, call your ISP to check if they have https enabled and get advice from them on the solution to this problem (your ISP may instruct you to change your default port number to allow https to work).  

    Problem: ‘500’ error message is displayed

     Possible reason – internet congestion. This error usually occurs after your browser has timed-out after several seconds. 

    To solve this, try again later. 

      

     


Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

Copyright

© Australian Taxation Office for the Commonwealth of Australia

You are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products).