• How do I send a message?

     To send a message, follow these steps:

    1. Select Mail and the Portal user inbox screen will be displayed.
    2. Select the New message from the left navigation bar and the New message – select subject screen will be displayed. This screen allows you to select the subject heading as the first part of the Select subject step.
    3. If your chosen subject is 'Registrations', select the Registrations link and the Select subject – registrations screen will be displayed. This screen displays the topics list for the ‘Registrations’ subject. An example of a topic from the list could be: ‘If the online process for updating name and address details has not met your requirements’.
    4. Select the Next button and the New message – enter message details screen will be displayed. The details selected on previous screens are displayed. This screen allows you to:
      • enter your message details
      • add an attachment
      • set up an automatic email notification when a response is received.
       
    5. Enter the details you want to give us in the message text box. The maximum length is 4,000 characters.
    6. Select the Add button to attach a file and the New message – attach file screen will be displayed. This screen allows you to attach one or more files. You can select a file from your computer to be attached.
    Attachment guidelines
    • There is a limit of six attachments per message.
    • There is a limit of 3.7MB for each attachment.
    • Acceptable files types are .doc, .pdf, .rtf, .xls, .tif, .jpg, .zip, .bmp, .mpp , .ppt, .png, and .gif.
    •  If scanning text, use black and white settings at 72 dpi.
    •  If scanning images, use black and white settings at 200 dpi.
     
    1. Select the Browse button. The Choose file attach screen will be displayed.
    2. Select the required file from your computer.
    3. Select the Open button and ‘New message – attach files’ will be displayed with the file selected. The selected file is displayed in the File attachment field.
    4. Select the Attach button and ‘New message – attach files’ will be displayed with the file attached. The name of the file attached is displayed in the Attached files list.
    5. To remove a file from the list, select the checkbox beside the name of the file you want to remove, and then select the Remove files button.
    6. When you have selected all the files you want to attach, select the Next button. The New message – enter message details screen will be displayed with the file attached.
    7. Complete the name and contact details. You can change these details for this message. The phone details are optional.
    8. Select the Setup button to set up an automatic email notification when you receive a response.  The Inbox – set email notification screen will be displayed. This screen allows you to nominate the email address you want notification sent to when there is a message in your inbox. The default selection is Yes.
    Changes you make to information on this screen will not be used to update Australian Taxation Office (ATO) official records. The information is used only for this portal.

    1. Select the Submit button and the New message - enter message details screen will be displayed with the email notification set.
    2. Select the Next button and the New message – check and send screen will be displayed. This screen shows all the details for your message.
    3. Select the Send button and the New message – receipt and confirmation screen will be displayed.  
    We give you a portal receipt number to use when communicating with us about this message. Keep a copy of this number with your records.
    1. Select the Sent link in the left navigation bar. The Sent items screen will be displayed. The message you sent tot he ATO is displayed.

     

     


Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

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© Australian Taxation Office for the Commonwealth of Australia

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