• Frequently asked questions about activity statements

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    Using the portal

    What should I do if there is no activity statement link on the left navigation bar or when I try to lodge my activity statement the Submit button is greyed out?  

    What activity statement functions are available through the portal?  

    What advantages are there in using the activity statement functions in the portal?  

    What types of activity statements can I lodge through the portal? 

    Completing your activity statement

    How will I know when my electronic activity statement has been issued to me?  

    When I enter amounts with the cents included I get an error. Why can’t I enter the complete amount?  

    Can I save my unfinished activity statement?  

    My activity statement is listed, but I cannot access it. Why not?  

    When I access my activity statement a reporting obligation is missing. Why isn’t it there?  

    I cannot find the goods and services tax (GST) or pay as you go (PAYG) instalment option that I want to use. Why isn’t it shown?  

    Why are there no instalment variation labels or rate variation labels shown on my activity statement?  

    Why have I received a message about claiming a fringe benefits tax (FBT) or pay as you go (PAYG) instalment credit?  

    Can I use my accounting software package to lodge without having to manually re-key the data on to the activity statement in the portal?  

    I am trying to access my activity statement from my accounting software package and receive an error message about the status of the activity statement. Why?  

    I am trying to access my activity statement from my accounting software package and receive an error message about one of my tax obligations. Why?  

    Why do the activity statement details shown on my activity statement in the portal differ from those in my accounting software package?  

    Can I print a copy of my activity statement?  

    Lodging your activity statement

    How do I know if my activity statement has been lodged with the ATO?  

    How do I know if I have received the electronic lodgment and payment deferral?  

    Revising your activity statement

    I have submitted my activity statement with wrong information. Can I revise my activity statement through the portal?  

    I am trying to revise an amount or rate, but there is no box corresponding to that label for me to use. Why not?  

    The revision form that I was using has disappeared. What has happened to it?  

    I am completing a revision form and want to save it. How do I do this?  

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    Using the portal

    What should I do if there is no activity statement link on the left navigation bar or when I try to lodge my activity statement the Submit button is greyed out?

    Check your functional authorisations in Access Manager (AM) to allow you to lodge activity statements.

    You can do this by contacting an administrator AUSkey holder for the business and requesting permissions be updated.

    Alternatively, if you are an administrator AUSkey holder, you can:

    • select the Access Manager link on the left navigation bar
    • log into AM and update your permissions.
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    What activity statement functions are available through the portal?

    In the portal you will be able to:

    • prepare an activity statement for lodgment
    • lodge an activity statement
    • lodge a revision to a previously submitted activity statement
    • view a list of unlodged and lodged activity statements
    • view and print previously lodged activity statements
    • save and resume an activity statement.

    What advantages are there in using the activity statement functions in the portal?

    • You have access to a secure online service using the internet.
    • You have the convenience of being able to lodge electronically 24 hours a day, seven days a week from your own home or office.
    • You may be eligible for an extension of time to lodge and pay your activity statements.
    • You can view payment options for making payments to the ATO.
    • You will be issued with a receipt to confirm that your activity statement has been lodged with the ATO.
    • You will have access to a list of your activity statements so you can check what activity statements have or have not been lodged.
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    What types of activity statements can I lodge through the portal?

    You will be able to lodge most activity statements through the portal.

    You can lodge the following activity statements through the portal:

    • quarterly Business activity statement Form A, Form C, Form D and Form F
    • quarterly Instalment activity statement Form B and Form J
    • monthly Business activity statement Form G
    • Instalment activity statement Form I
    • annual Instalment activity statement Form N
    • Annual GST return Form P.

    When you lodge online, the system will recognise your preference for electronic interaction and will automatically send you electronic notification that an activity statement is available for lodgment.

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    Completing your activity statement

    How will I know when my electronic activity statement has been issued to me?

    We will send an email notification to advise you that your activity statement is available. We will send it to the email address recorded with the ATO.

    When I enter amounts with the cents included I get an error. Why can’t I enter the complete amount?

    You can only enter whole dollar amounts on an activity statement. When completing your activity statement, ignore all cents.

    Can I save my unfinished activity statement?

    You can save the unfinished activity statement by selecting the Save button. The activity statement will be saved to your own computer as an html file.

    You can continue completing your activity statement in the portal after saving a draft to your computer.

    If you have logged out of the portal since saving a draft to your computer, you will need to:

    • locate the saved html file in your system
    • select and open your file
    • select the Continue in Portal button which will trigger the portal login.
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    My activity statement is listed, but I can not access it. Why not?

    You may not be able to access to access your listed activity statement for the possible reasons:

    • Your activity statement has a status of ‘Pending DGST’. If your activity statement has deferred GST, it may be generated but not yet issued. The activity statement will be shown so you know that it is pending, but you will not be able to access it until the status is ‘New’.
    • The type of activity statement cannot be viewed or submitted through the portal. You will only be able to view or lodge the activity statement if it is a
      • quarterly Business activity statement Form A, Form C, Form D and Form F
      • quarterly Instalment activity statement Form B and Form J
      • monthly Business activity statement Form G
      • Instalment activity statement Form I
      • annual Instalment activity statement Form N
      • Annual GST return Form P.
       
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    When I access my activity statement a reporting obligation is missing. Why isn’t it there?

    Your activity statement will only show the reporting obligations for which you are currently registered and you are required to report.

    If you believe you should be registered for different tax obligations, contact the ATO on 13 28 66 and we will check your registrations.

    I cannot find the goods and services tax (GST) or pay as you go (PAYG) instalment option that I want to use. Why isn’t it shown?

    Only the options that you are eligible for will be displayed on your activity statement. If the option is not shown, it may be because:

    • you do not meet the eligibility requirements for that option
    • you have previously elected a different option for the year and you cannot change options
    • it is past the due date for electing options.
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    Why are there no instalment variation labels or rate variation labels shown on my activity statement?

    Your activity statement will display a Variation button if you are eligible to vary an instalment amount or rate. When you select this button the relevant variation labels will be displayed for you to complete. The Variation button will not be displayed if the due date for varying instalments has passed.

    Why have I received a message about claiming a fringe benefits tax (FBT) or pay as you go (PAYG) instalment credit?

    This message is displayed if you have varied your FBT instalment or your PAYG instalment amount or rate, and you are entitled to claim a credit for overpayment of instalments reported in previous quarters. If you choose to claim this credit, you will need to complete label 5B (PAYG instalment credit) or label 6B (FBT credit). You cannot claim more than the maximum amount shown.

    Can I use my accounting software package to lodge without having to manually re-key the data on to the activity statement showing in the portal?

    There are two different services available that allow you to lodge an activity statement without having to manually key the data on to the activity statement showing in the portal. However, these services will only be available if you have a software package that supports these services.

    The two services are:

    1. Your accounting software package can access and interact directly with the ATO activity statement web services. It will enable you to complete and submit an unlodged activity statement electronically from within your software package. The ATO will provide the following web services:
      • list activity statements
      • get an activity statement
      • validate an activity statement
      • submit an activity statement.
       
    2. Your software package can interface with the Business Portal. It will export data from your software package, import this into the Business Portal and merge this data with the ATO data. You can then finalise your activity statement and submit it through the portal.
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    I am trying to access my activity statement from my accounting software package and receive an error message about the status of the activity statement. Why?

    This error message will appear if:

    • the status of the activity statement you are trying to lodge is not ‘New’
    • the activity statement is not available for the period you selected
    • you have already lodged that activity statement, or
    • the type of activity statement cannot be lodged through the portal. Only the following types of activity statements can be lodged through the portal:
      • quarterly Business activity statement Form A, Form C, Form D and Form F
      • quarterly Instalment activity statement Form B and Form J
      • monthly Business activity statement Form G
      • Instalment activity statement Form I
      • annual Instalment activity statement Form N
      • Annual GST return Form P.
       

    You will need to lodge a paper activity statement if the activity statement is a type that cannot be lodged online. You can contact the ATO on 13 28 66 if you require a paper activity statement to be issued. Back to top  

    I am trying to access my activity statement from my accounting software package and receive an error message about one of my tax obligations. Why?

    This error messages will appear if either:

    • you attempt to send data for a reporting obligation for which you are not currently registered
    • the ATO records show you have a current registration for an obligation, but the data you’ve attempted to send does not include information for this obligation.

    If you believe you should be registered for different reporting obligations, contact the ATO on 13 28 66 and we will check your registrations.

    Why do the activity statement details shown on my activity statement in the portal differ from those in my accounting software package?

    There could be several reasons for this:

    • You completed a reporting obligation in your software package but there was no current registration for that obligation on ATO records. When the activity statement data from your accounting software was merged with ATO data, only the data that matched the ATO recorded reporting obligations was merged and the data that didn’t match was disregarded.
    • You have not used the correct ATO pre-populated amounts or rates in your accounting software. When the activity statement data from your accounting software was merged with ATO data, any incorrect amounts or rates were overridden by the ATO recorded amounts or rates.
    • You adjusted amounts in your activity statement after the data was merged with the ATO data, but you have not adjusted these amounts in your accounting software package.

    Can I print a copy of my activity statement?

    You can print an activity statement if you have a printer connected to your computer. You can view the activity statement by using the View activity statement button. From the view of the activity statement, you can then select to print a printer friendly version – this will open in a new browser window and the activity statement can then be printed as you would normally.

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    Lodging your activity statement

    How do I know if my activity statement has been lodged with the ATO?

    When you lodge an activity statement through the portal, you are issued a lodgment receipt number. This lodgment receipt number acts as your guarantee that the ATO has received your lodgment. We recommend that you record your lodgment receipt number and/or that you print your lodgment receipt by copying (Ctrl+C) and pasting (Ctrl+V) it into another document and printing a copy for your records.

    Alternatively, you can confirm the lodgment by viewing the history section of the Activity statement list screen. Your activity statement will appear in the history section with a status of either ‘Lodged’ or ‘Processed’.

    How do I know if I have received the electronic lodgment and payment deferral?

    The electronic lodgment and payment deferral is automatically processed when your activity statement is received by the ATO electronically, and the activity statement meets the deferral eligibility criteria.

    If you wish to confirm that the deferral was applied, you can check the Activity statement list screen after you have lodged the activity statement. If the status of the activity statement is recorded as ‘Processed’, you can view the statement and the deferred due date will be shown on the activity statement. However, if the status of the activity statement is recorded as ‘Lodged’, the activity statement and the deferral are still being processed by the ATO. You will need to check again after the status of the activity statement has been updated to ‘Processed’.

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    Revising your activity statement

    I submitted my activity statement with wrong information. Can I revise my activity statement through the portal?

    You can make a revision to a processed activity statement by selecting it from the History list (on the Activity statement list screen). If you are able to revise the activity statement through the portal, the Request revision button will be displayed.

    If you select the Request revision button, a revision form will be displayed. You can then enter the new amounts in the boxes provided. If there is a label you do not wish to revise, do not enter an amount in the box corresponding to that label.

    If you require further assistance, contact the ATO on 13 28 66.

    I am trying to revise an amount or rate, but there is no box corresponding to that label for me to use. Why not?

    Only labels that can be revised will have corresponding boxes. If the label has no corresponding box, then it cannot be revised. Some reasons for the label not being able to be revised are that it is:

    • an ATO pre-calculated amount or rate
    • past the due date for varying or revising this label.
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    The revision form that I was using has disappeared. What has happened to it?

    When you select the Request revision button, a revision is displayed for you to use in that session. If you do not lodge the form, it will be deleted when you leave the session. You will have to select the Request revision button again if you need to lodge a revision for that activity statement.

    I am completing a revision form and want to save it. How do I do this?

    The system will not allow you to save an incomplete revision form. If you do not lodge the form with the ATO it will be deleted when you leave the system and you will have to select the Request revision button again.

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