• Help with opening attached files

    Messages from the Australian Taxation Office (ATO) may contain attachments. These attachments can be accessed when you select the Download button.

    You can either:

    • view these immediately
    • save to your computer either
      • by downloading to a nominated folder on your computer
      • on the ‘temporary internet files’ on your computer, when you view the attachment.

    Portal correspondence and screen reader software

    Some attachments to messages may not be compatible with screen reader software versions. If you receive an attachment within a message that is not compatible with your screen reader software, you can request that it be resent in an alternative format by phoning us on 13 28 66 between 8.00am and 6.00pm, Monday to Friday.

    To ensure that you do not experience the compatibility issue in future, specify in your messages that your preference is to receive attachments in an alternative format.

    Downloaded files may be able to be accessed by other users on your computer.

    Attachment guidelines

    • There is a limit of six attachments per message.
    • The maximum file size allowable is 3.7 MB.
    • Acceptable file types are .doc, .pdf, .rtf, .xls, .tif, .jpg, .zip, .bmp, .mpp, .ppt, .png, and .gif. 

    You will also need either of the following to view the downloaded files from the ATO:

    • .pdf file - Acrobat Reader (version 5 or later), which is free to download
    • .doc file - Microsoft Word viewer, which is free to download.
     As a rough guide, the download times for a 1 MB file are:
    • 512 k – connection 30 seconds
    • 256 k – connection one minute
    • 56 k – connection three minutes
    • 28 k – connection six minutes.

    Portal correspondence printing without ATO branding, letterhead or logo

    If you print out portal correspondence and the ATO branding is not visible, follow these steps to ensure the ATO branding displays when the document is printed:

    1. Select File.
    2. Select Print.
    3. Select Options.
    4. Choose the Drawing objects checkbox under the Include with document heading.
     For more information, refer to Mail – further information.


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Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.


© Australian Taxation Office for the Commonwealth of Australia

You are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products).