• The Business Portal homepage

    Overview

    Log in to the Business Portal.

    Once you have logged into the Business Portal, and if you do not have any unread messages, you will be taken directly to the Business Portal home screen. This screen leads to portal functional areas such as Activity statements and Mail.   

    You should use this screen as the centre of your Business Portal operations.

    If you have any unread messages, you will be taken to the To do today screen.

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    Navigating this site

    Three navigation points appear on every screen within the Business Portal:

    • menu bar (left navigation bar)
    • global navigation bar 
    • supporting document navigation bar. 
    The menu bar (left navigation bar)

    The menu bar is on the left of your screen.  Depending on your access, it will have the following items:

    • To do today
    • Home
    • Account details
    • Your dealings with the ATO
    • Business registration details
    • Activity statements
    • Payment options
    • Mail
    • Select an ABN (if applicable)
    • Online tools and calculators
    • Access manager
    • Administration.

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    Global navigation bar

    This bar contains a universal set of items for the portal:

    • About this portal
    • Site map
    • Contact us
    • Help
    • Logout.

    Help is context sensitive, displaying the help most relevant to the screen you are currently viewing.

    When acting on behalf of the user, Help defaults to the internal view. You can select Change user type in the left navigation to change the Help view to the Client’s view. 
    Supporting document navigation bar

    This bar appears at the bottom of each screen. It provides you with security and technical advice, information about privacy and the portal’s terms and conditions.

    The ATO recommends that you read these documents as they govern the supply and use of this portal.

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    To do today

    This screen alerts you to unread messages in your own inbox.

    If you are authorised to access other users' mail, this screen also alerts you to:

    • the number of unread messages in the business inbox
    • names of other active users who have unread messages more than two weeks old
    • names of removed users with messages in their inbox

    If there are no unread messages, you will not see this screen. You will be taken directly to the Business Portal homepage.

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    Account details

    Account details provides you with detailed client information on accounts and lets you request transfers and refunds. It also includes payment options and methods.

    For more information, select the Account details link on the left navigation bar within the help site or select Help on the global navigation bar in the Account details screens.

    Your dealings with the ATO 

    Here you can check the status of all enquiries sent to the ATO relating to your business.

    This screen shows:

    • enquiries sent to the ATO (including phone, mail, portal and fax) as a result of:
      • your business’s direct communications with the ATO
      • communications made on behalf by your tax agent
      • communications made on your behalf by former tax agents
    • the current status of enquiries
    • the estimated completion date for enquiries.

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    Business registration details

    Business registration details shows your registration details including name, addresses and contact details. You can update most of these details here.

     For more information, select the Business registration details link on the left navigation bar within the help site or select Help on the global navigation bar in the Client details screens. 

    Activity statements 

    Activity statements allows you to list, view, lodge and print your activity statements.

    For more information, select the Activity statements link on the left navigation bar within the help site or select Help on the global navigation bar in the Activity statement screens. 

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    Payment options

    If you have full business Portal access Payment options provides information about payments options and methods, including the EFT code and account balance.

     For more information, select the Account details link on the left navigation bar within the help site or select Help on the global navigation bar in the Payment options screen.  

    Mail

    Mail  allows you to send and receive messages and attachments securely, on a range of topics.

    You can receive correspondence from us including:

    • correspondence initiated by the ATO
    • replies to all portal correspondence including online forms
    • responses to provision of written advice (POWA) enquiries.

    If you are authorised to access other users’ mail, you can view all mail boxes in your organisation, including the Business mailbox.

    For more information, select the Mail link on the left navigation bar within the help site or select Help on the global navigation bar in the Mail screens. 

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    Online forms

    Online forms allows you to complete and submit forms.

    For more information, select the Online forms link on the left navigation bar within the help site or select Help on the global navigation bar in the Online forms screens. 

    Select an ABN 

    Select and ABN is only available if there is more than one ABN associated with your AUSkey. If so, it allows you to select an ABN associated with your AUSkey by cross-entity authorisation and represent that client on the portal.

    For more information select the Accessing the portal link within the help site or select Help on the global navigation bar in the Select an ABN screens. 

    Online tools and calculators

    This provides you with access to online tools and calculators on the main ATO website.

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    Access manager

    Access manager is the ATO’s authorisation system. The system allows access administrators to assign their staff with permissions to use ATO digital channels.

    You can also grant other entities (businesses) access to your business information via the portal by selecting them as your agent for taxation purposes. This is also referred to as a Business appointment.

    For more information, refer to Access Manager 

    Administration

    This gives you access to:

    • Act on behalf of user
    • Internal messaging
    • Usage reports
    • Receipt search.
    For more information, select the Administration link on the left navigation bar within the help site or select Help on the global navigation bar in the relevant screens. 

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    Commissioner’s message

    This section is where the Commissioner includes messages.

    Key updates

    The Key updates section lists important changes to the Business Portal.  

    Quick links

    The Quick links section links to information identified as regularly accessed.

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Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

Copyright

© Australian Taxation Office for the Commonwealth of Australia

You are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products).