• Delete financial institution details

    Update user access

    This screen enables you to delete financial institution details on one or more of your roles/accounts.

    A refund request cannot be accepted by the portal unless financial institution details are provided.

    Deletion of financial institution details will result in delays in processing any potential refunds for that role or account.

    To delete the financial institution details for a role or account

    All roles and branches you are entitled to view, together with their currently recorded financial institution details, will be displayed in the lower portion of the screen.

    A ‘Delete’ checkbox is positioned next to each current role or account:

    • select the role/s or account/s you wish to delete the financial institution details from


    • choose the ‘Select all on this page’ checkbox to select all the roles/accounts displayed, and
    • select the Next button.

    To complete this transaction

    Electronically sign the declaration page using your digital signature. Please note: You need to sign the transaction with the credential you logged in with.

    If you need more information about the details which are displayed, refer to Definitions.

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If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.


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