• Transfer request

    This screen allows you to request a transfer from any account to any other account which belongs to you. This function requests details of the transfer, allows you to confirm these details and then issues a receipt number acknowledging the request. You will need to allow us 14 days to process the request.

     

    It is important to record the receipt number. The number is to be quoted when making enquiries about your transfer request.

    Any transfer request will be subject to the normal scrutiny and integrity checks we perform.

    Transfers can be requested to other eligible accounts held by you. They cannot be made to an account for another entity

    Transfer requests are not available for higher education contribution scheme (HECS) and financial supplement accounts.

    To request a transfer to another entity or from HECS and financial supplement accounts, ‘Contact us’.

    Transfer request

    The screen is divided into two sections: ‘Transfer details’ and ‘Contact details’ of the person making the request.

    Screen fields:

     

    Transfer from* 


     

    Choose the account from which you are transferring the amount.


     

     

     

    Transfer to* 


     

    Choose the account to which you are transferring the amount.


     

     

     

    Amount* 


     

    Enter the amount of the transfer. Please ensure the amount is valid and greater than $0.00.


     

     

     

    Reason 


     

    Enter the reason for the transfer.

     

    Fields marked with an asterisk (*) are mandatory and must contain correct data.

    Screen fields:

     

    First name* 


     

    The given name of the person we should contact regarding this request, if needed.


     

     

     

    Surname* 


     

    The family name of the person we should contact regarding this request, if needed.


     

     

     

    Phone area code* 


     

    The Australian STD code for your business hours landline telephone.


     

     

     

    Phone number* 


     

    The number of your mobile or landline telephone used during normal business hours.


     

     

     

    Email 


     

    Your business email address.

     

    Fields marked with an asterisk (*) are mandatory and must contain correct data.

    Screen buttons:

     

    Cancel 


     

    Select the Cancel button to go back to the screen where you initiated the transfer request.


     

     

     

    Continue 


     

    Select the Continue button to go to the ‘transfer request confirmation’ screen.

    Back to top 

    Transfer request confirmation

    This screen displays the details you entered on the ‘Transfer request’ screen and allows you to confirm those details or go back and alter the transfer accounts or contact details.

    Screen buttons:

     

    Cancel 


     

    Select the Cancel button to go back to the screen where you initiated the transfer request.


     

     

     

    Change details 


     

    Select the Change details button to go to the ‘Transfer request’ screen allowing you to update the request details.


     

     

     

    Submit 


     

    Select the Submit button to forward the request to us via secure message for processing and receipt issue.

    Transfer request acknowledgment

    This screen displays all of the transfer request details and the receipt number for this transfer request. Please ensure that you record this receipt number by either printing the screen or writing down the receipt number against your records.

     

    OK 


     

    Select the Ok button to go back to the screen from where you initiated the transfer request.

    The transfer details are recorded as a secure message enabling you to review the details of the transfer at any time by selecting the ‘mail’ link on the left navigation bar – Sent items view.

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Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

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