• Refund request - error explanations and advice

    Refund request for less than 50 cents 

    Outstanding activity statement 

    No financial institution account details 

    Incorrect financial institution account details 

    Account balance is less than 50 cents 

    Electronic funds transfer failure 

    Account queries 

    Refund request for less than 50 cents

    Refund requests for amounts less than 50 cents cannot be automatically processed. The following options are available to deal with small credit amounts:

    • for integrated client accounts, there is the option to short pay a future liability to the value of the credit balance amount on the same account
    • for income tax accounts, the credit balance amount can be left on the account to be refunded as part of a future credit assessment or to offset a future debit assessment
    • the credit balance can be left on the account and used to offset against a future liability on the same account, or
    • the amount can be transferred to another tax account where there is a credit balance, or it may be transferred to offset a debt on another tax account.

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    Outstanding activity statement

    The refund request cannot be processed because there are one or more outstanding activity statements for this account. A list of any outstanding activity statements is available by selecting ‘Activity statements’ on the left navigation bar. All lodgements must be up to date before any further refund request is submitted.

     

    If you intend to lodge your activity statement electronically, phone us on 132866 (business tax clients) or 132861 (personal tax clients) to request a refund.

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    No financial institution account details

    This refund request cannot be processed because we have no financial institution account details for this account.

    In order to refund any available credit amount, a financial institution account located in Australia must be nominated. The nominated account must be held by:

    • the entity
    • the entity together with one or more other entities
    • the entity’s registered tax agent, or
    • a legal practitioner acting as trustee or executor for the entity.

    To provide financial institution account details online, select ‘Business registration details’ in the left navigation bar.

     

    Once you have provided your financial institution account details to the Tax Office, you will need to resubmit your refund request.

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    Incorrect financial institution account details

    This refund request cannot be processed because the financial institution account details that we have for this account are incorrect, or the account has been closed.

    In order to refund any available credit amount, a financial institution account located in Australia must be nominated. The nominated account must be held by:

    • the entity
    • the entity together with one or more other entities
    • the entity’s registered tax agent, or
    • a legal practitioner acting as trustee or executor for the entity.

    To update financial institution account details online, select ‘Business registration details’ in the left navigation bar.

     

    Once you have provided your financial institution account details to the Tax Office, you will need to resubmit your refund request.

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    Account balance is less than 50 cents

    Since the submission of the refund request, further transactions have reduced the credit amount previously available on this account to less than 50 cents. Refund requests from accounts where a balance is less than 50 cents cannot be automatically processed. Details of any new transactions can be viewed by accessing the itemised account.

    The following options are available to deal with small credit amounts:

    • for integrated client accounts, there is the option to short pay a future liability to the value of the credit balance amount on the same account
    • for income tax accounts, the credit balance amount can be left on the account to be refunded as part of a future credit assessment or to offset a future debit assessment
    • the credit balance can be left on the account and used to offset against a future liability on the same account, or
    • the amount can be transferred to another tax account where there is a credit balance, or it may be transferred to offset a debt on another tax account.

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    Electronic funds transfer failure

    The financial institution account details that we have recorded for this account are incorrect or the account has been closed. We are unable therefore to direct credit an amount owing to you.

    To enable us to direct credit this refund and any future amounts, a financial institution account located in Australia must be nominated. The nominated account must be held by:

    • the entity
    • the entity together with one or more other entities
    • the entity’s registered tax agent, or
    • a legal practitioner acting as trustee or executor for the entity.

    To update financial institution account details online, select ‘Business registration details’ in the left navigation bar.

     

    Once you have provided your financial institution account details to the Tax Office, you will need to resubmit your refund request.

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    Account queries

    If you would like more information about an account, send us a message via ‘mail’ topic located on the left navigation bar.

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Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

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